Our Repair Process
How We Work
We've streamlined our repair process to be transparent, efficient, and stress-free. Here's what you can expect when you bring your equipment to Webster's Service.
Drop Off
Bring your equipment to our Eminence shop. We'll document the issues and get you checked in quickly.
Diagnosis
Our technicians thoroughly inspect and diagnose the problem using specialized tools.
Estimate
We provide a detailed written estimate. No hidden fees, no surprises—just honest pricing.
Repair
Once approved, we get to work. Quality parts, expert mechanics, thorough testing.
Step 1: Drop Off & Intake
When you arrive at our shop, we'll get you checked in and document everything about your equipment. We'll ask about the symptoms you've noticed, when the problem started, and any recent maintenance or repairs.
Our intake process includes:
- ✓ Logging your contact information and equipment details
- ✓ Documenting your concerns and symptoms
- ✓ Checking fluid levels and visible wear items
- ✓ Taking photos for our records
- ✓ Providing an expected timeline for diagnosis
We aim to complete diagnosis within 24-48 hours so you can get your equipment back to work as soon as possible.
Step 2: Thorough Diagnosis
Our certified technicians don't just guess at problems—we use systematic diagnostic procedures to find the root cause. This saves you time and money by ensuring we fix the right thing the first time.
Our diagnostic process includes:
- ✓ Electronic diagnostics for modern equipment
- ✓ Visual inspection of all major systems
- ✓ Listening and operational testing
- ✓ Fluid analysis when appropriate
- ✓ Checking for related issues and warning signs
We'll provide you with a comprehensive report that explains what we found and why repairs are necessary.
Step 3: Honest Estimate
We believe in complete transparency when it comes to pricing. After our diagnosis, we'll provide you with a detailed written estimate that breaks down parts and labor costs clearly.
Your estimate will include:
- ✓ Itemized parts list with part numbers
- ✓ Labor hours and rates clearly stated
- ✓ Any applicable warranties on parts
- ✓ Estimated completion date
- ✓ Alternative repair options when available
We won't start any work without your approval. And if we discover additional issues during repairs, we'll call you before proceeding with any extra work.
Step 4: Quality Repair
Once you approve the estimate, our skilled mechanics get to work. We use quality parts from trusted suppliers and follow manufacturer specifications precisely for every repair.
Our repair standards include:
- ✓ OEM or premium aftermarket parts
- ✓ Proper torque specs and tolerances
- ✓ Fresh fluids and filters with every service
- ✓ Thorough testing before delivery
- ✓ Clean work areas and organized shop
We keep you updated throughout the repair process and notify you immediately if anything changes.
Why Our Process Works
Our approach is built on trust, transparency, and quality. Here's what sets us apart.
Clear Communication
We explain things in plain language, not technical jargon. You'll always know what's happening with your equipment.
Detailed Records
We maintain thorough records of all work performed, creating a maintenance history that adds resale value to your equipment.
Satisfaction Guaranteed
We stand behind our work with warranties on parts and labor. If something isn't right, we'll make it right.
Ready to Get Started?
Bring your equipment to Webster's Service and experience our transparent, customer-focused repair process.